Managing Productivity Through People Samples †MyAssignmenthelp.com

Question: Discuss about the Managing Productivity Through People. Answer: Introduction The purpose of the following assignment is to focus on the factor of the organizational culture and the topic of the competitive advantage in the hospitality industry. The hospitality industry is all focused about the customers and the customers play a huge role in the success story of all the organizations within it. The chosen organization for this paper is the Ritz Carlton Hotel that has been a very successful organization within this industry and they value their customers very much (The Ritz-Carlton, 2017). The cultural web of this organization has to be discussed in this paper as well. Brief introduction to organizational culture Hospitality industry is such an industry where most of the focus has to be on the customers and their satisfactions levels. The employees have to be treated very kindly and well being has to be looked after by the company (De Vita 2007). The organizations in the hospitality industry have some certain missions and values. These have to be looked after by the managers and the leaders. The employees have to be trained very swiftly and the quality of the training has to be perfect so that the employees can adjust to any organization environment (Mullins and Christy 2013). Another way of developing skills of the employees is to maintain a sporting spirit within the employees and the competitiveness between them so that they can try their hardest to manage the productivity of the organization (De Vita 2007). Organizational culture concepts The Ritz Carlton is one of the leading hotels in the luxury hotel chain industry and it is very much renowned for their customer services and loyalty to the customers. They maintain a very good organizational culture and their diverse workforce is a very important part of their maintaining a good working culture (The Ritz-Carlton, 2017). Organizational culture has a connection with the knowledge sharing between the people. It has to be assumed that the different aspects of organizational culture have to deal with the management of the employees properly. The concept of organizational culture can be divided into different levels. These are artifacts, espoused values and assumptions. These have to be discussed so that it can be understood properly. Artifacts signify the facts that are constant with the processes, structure, goals, missions and goals. The dress codes and the furniture within the organizational settings can be considered as artifacts. The values of the organizations have to be espoused by the leaders. They believe in the shared assumption on how the company should be run. The assumptions refer to the original values of the culture. These signify the human nature in the organizations. According to the top leaders of the hotel, they do not tend to hire their employees but they are keener to select their new members for their team Ritz Carlton (The Ritz-Carlton, 2017). They look upon their hotel as a team who work collectively to meet up the industry needs. Analysis of organizational culture concepts The organizations should select some unique methods to select their employees. They look to interview their applicants over the telephone first and then decide whether they are appropriate for a face-to-face interview (Chapman and Cha 2002). The hotels also should not give the utmost importance on the degrees held by the applicants but they even encourage paying the tuition fees for the college level. The Gold Standards is one of the most important parts of their culture web that looks on the organization according to their moral values that help them to operate. Other things include The Credo, The Motto, The Three Steps of Service, The Basics and The Employee Promise (He, Murmann and Perdue 2012). Organizational culture in the hospitality industry The hospitality industry belongs to the group of such industry who value their customers very much. They look to impress and entertain the senses, caters to fulfill their wishes which they have not expressed yet and other major things. These steps help them to stay ahead of their domestic as well as international rivals and gain the competitive advantage. All the departments like the human resources, the food department, the suppliers of the materials and others should be at a smooth communication so that they can manage every difficulty that are raised in certain circumstances. The turnover rate of the hospitality industry is very high. This is why the some of the workers have to be selected and recruited on a seasonal basis. One of the problems in this industry is the absenteeism. The fact reflects that the workers may opt for being off for the low days and come to work when the payments will be high. The employee dynamics is quite changing in this business so the leaders cannot be hard-nosed. If they are, they will be having a big problem in retaining the workers. An excellent leader in the hospitality industry must look to motivate the workers and set them for a better customer service all the time. The workers in this industry like such kind of managers who know everything in this industry and deals with them the way they prefer the most. The workers in the hospitality industry have a good deal of understanding between themselves. They will look to identify the potential changes and leave the current job as there are better jobs always hovering around. The workers have their own style of communication that the guests do not understand. There is every possibility to earn a good deal of money in the hospitality industry because the workers are being paid on hourly basis. This resonates the fact that the hospitality industry has a huge scope for improvement. The cultural web Cultural web is an element to determine the different aspects of the organizational culture of an organization (McDonald and Foster 2013). This helps for the customers to relate themselves with the different facts an organization has within and they can decide how they judge the companies according to their cultures. There are six components for the cultural web. These are stories, rituals and routines, symbols, organizational structure, control systems and power structures (McDonald and Foster 2013). Stories Stories are the events that had taken place in the earlier times and the things that the people had gossiped in and outside of the company. The organizations give a great value to it as it is concerned with their image. Rituals and routines These are the behaviors that the people indulge in their day to day activities. These things signify the assets that are valued by the management in a huge manner. Symbols The symbols refer to the fact how the company represents itself by their office compounds, their logos and their dress codes for the employees. Organizational structure Organizational structure refers to the structures that are defined by the official chart of the organizations and the power and influence of their leaders (McDonald and Foster 2013). Control systems Control systems refer to the fact about how the organizations are controlled. This includes the financial systems, quality systems, rewards and punishments and all the other necessary things.(McDonald and Foster 2013). Power structures Power structure means the ways the power is handled by some leaders in particular. This involves the senior executives, the board of directors, the CEO and the important departmental managers. They have a huge influence in the decision making, strategy implementation and other things (McDonald and Foster 2013). Conclusion The paper can be concluded by saying that Ritz Carlton hotel has to move forward in a well directed manner so that they can outlast other organizations in the hotel industry. The cultural web that they have woven to build a friendly atmosphere between the employees has to be supported by the employees and the community. This will lead them to a greater position in the industry and competitive advantage. Summary of the key concepts In this paper, the organizational culture with reference to the hospitality industry has been discussed. It has been found with focusing emphasis on the Ritz Carlton Hotel. It can be said that keeping a good organizational culture in the hospitality industry is the key to their success. It should be remembered that guests in the hotels need a proper behavior from the employees of the hotels. It is even more important in the international conditions. The leaders must motivate the employees to behave well and be motivated all the time. The employees should be selected after a thorough interview process and the best people should be chosen to serve the best hotels. Self-reflection I have discussed about the organizational culture in the hospitality industry through the example of Ritz Carlton Hotel. They have been the one of the best organizations so I suppose the rising organizations in this industry should look to follow how they have developed the organizational culture within their organization. If I go to a hotel for staying for some days, I would definitely want good behavior from the employees with proper etiquettes. This would please me and I will be satisfied with their service. Thus I would like that the best kind of organizational culture be implemented. 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